Firstly, the purchase through fineartport.com is absolutely risk free. Customers` 100% satisfaction is guaranteed by our refund policy. Before shipping the paintings, we will take photos by digital camera and email to you for approval. If not approved, we will revise or redo the paintings until you are happy. If for any reason, you are not satisfied when you receive the paintings, you must contact us with 7 days after receipt of the artwork with information why you are not satisfactory(to help us improve in the following orders). After our check, you may return it for a full refund (minus cost of return shipping) or an exchange or being redone in the next order. In case the the artworks arrive damaged, we will redo the paintings immediately for you. And you, please send a report to your local carrier about the damage. Then we will get compensation from our local carrier

We are confident that any problem can be solved before shipping and your shopping from us is only happy.